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How do I connect to the ESP VPN?

The ESP VPN is used to connect you to departmental resources from off the network. Please follow these steps to connect to the ESP VPN.

Method: Use the VPN Client installed on your computer

  1. Download and install the VPN Client (if not already installed).
    1. On personal computers, follow the same instructions provided on the Library's site to install the VPN Client. Do not connect to the Library VPN when trying to connect to the ESP VPN.
    2. If you are using a departmental computer, please contact ESP IT to install the VPN Client by emailing support@des.ucdavis.edu.
  2. Open the VPN Client:
    Search the Start Menu for Ivanti Secure Access Client.
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    Or open the icon in your notification tray.
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  3. Add a new connection (first time only) using the plus sign (+) button.
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  4. Add a descriptive name like ESP VPN.
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  5. Add the Server URL:
    esp.vpn.ucdavis.edu
  6. Save the VPN Connection by clicking the "Add" button.
  7. Click the "Connect" button.
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  8. Read and acknowledge that the login process has changed starting January 13, 2025.
    Click the "Proceed" button.
  9. If prompted, enter in your credentials (UC Davis Kerberos (CAS) username and password)
    Username: campus login ID
    Password: campus passphrase
    Click the Connect button
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    1. You might alternatively be prompted to enter in your UC Davis email with a Microsoft account where you would log in by entering in your UC Davis credentials
  10. When prompted for Duo, respond to the push notification on your mobile device
    1. If you cannot receive a push notification on your mobile device, click the "Other options" link for additional Duo authentication options.
    2. If you don’t use a smartphone for your Duo multi-factor authentication, please contact ESP IT by emailing support@des.ucdavis.edu.
  11. When prompted about device sharing, select either
    "Yes, this is my device"
    or
    "No, other people use this device"
  12. Select the "ESP Affiliates" Role.
    Click the "Connect" button.
  13. Wait for the connection to complete.
  14. A green check mark will appear in your Connections list once the connection is successful.

After connecting to the ESP VPN, use your saved RDP file to remote connect to your desktop computer. If it fails to connect, please see the troubleshooting steps below or contact support@des.ucdavis.edu.

Troubleshooting Steps

  1. When waiting to get prompted for your credentials or for Duo multi-factor authentication, you might see a blank window.
    1. If you are never prompted for input and if you receive the "Your connection has failed." error, click the Retry button.
  2. If the VPN client says you have a compliance issue, click the Read instructions for resolving issues.
    VPN_-_Out_of_Compliance.PNG
    1. Follow the steps to resolve the compliance issue.
      Most common issues are pending Windows Updates (e.g. Missing patches).
      VPN_-_Read_Instructions.PNG
  3. If the VPN Client gets stuck on the "Securing Connection..." message, restart your computer and try again.
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  4. If the VPN Client says "User input timeout," hit the Retry button and attempt to log in again.
  5. If you still cannot connect, contact ESP IT at support@des.ucdavis.edu with applicable error messages and screenshots.

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